๐Ÿ“ Serving Customers Across the USA๐Ÿ›  24/7 Remote Support

Privacy Policy

Last updated: August 22, 2026

This Privacy Policy explains how Infosolution USA LLC, a Florida limited liability company (LLC) ("we," "us," "our"), collects, uses, shares, and protects information when you visit https://infosolutionusa.com or use our support Services. By using the Site or Services, you agree to this Policy.

1. Information We Collect

Information you provide

Payment information

Payments are processed by PayPal, which collects and processes your payment details directly under its own privacy policy. We do not receive or store your full payment card number. We may receive limited transaction data such as the payer's name, email address, and payment status.

Remote support session information

When you authorize a remote session, our technician may view your screen and access files and settings only as needed to diagnose and resolve your issue. We ask that you close sensitive applications and files beforehand. We do not intentionally collect, copy, or retain your personal files, and we do not sell any session information.

Call and session recordings

We may record support calls and remote sessions for quality, training, security, and record-keeping. See Section 5 and our Terms of Service for the recording notice and your choices.

Information from lead and marketing partners

We may receive your name, contact details, and expressed interest in our Services from third-party lead-generation and local-marketing partners ("lead sources"), and from advertising platforms when you respond to an ad or submit an inquiry. These partners represent to us that they have obtained any consent required to share your information with us. We use this information to contact you about the Services you inquired about and as otherwise described in this Policy.

Information collected automatically

Like most websites, we may automatically collect limited technical data โ€” such as IP address, browser and device type, pages viewed, referring pages, and general location (city/region) โ€” through cookies or similar technologies, to operate, secure, and improve the Site.

2. How We Use Information

We rely on your consent, the performance of our contract with you, our legitimate business interests, and legal obligations as the bases for these uses.

3. How We Share Information

We do not sell your personal information for money. We do use advertising and analytics partners โ€” including Google Ads, Google Analytics, and Microsoft Advertising (Bing) โ€” that may collect information through cookies and similar technologies to measure and deliver ads (see Section 4). Under some U.S. state privacy laws, our use of these advertising technologies may be considered "sharing" for cross-context behavioral advertising or "targeted advertising," and you may opt out as described in Sections 4 and 10. We disclose information as follows:

4. Cookies, Analytics, Advertising, and Tracking Technologies

We use cookies, tags, pixels, and similar technologies to operate the Site, remember preferences, understand usage, and support our marketing. You can control cookies through your browser settings; blocking some cookies may affect Site functionality.

Analytics. We may use Google Analytics to understand how visitors use the Site. You can opt out using the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Advertising and remarketing. We advertise our Services through Google Ads and Microsoft Advertising (Bing Ads) and use their conversion-tracking and remarketing tags. These platforms may use cookies and device identifiers to measure ad performance and to show you our ads on other websites and in search results based on your prior visits. You can manage or opt out of personalized advertising at: Google Ads Settings (adssettings.google.com), Microsoft ad settings (account.microsoft.com/privacy/ad-settings), and the industry opt-out pages at optout.aboutads.info (DAA) and optout.networkadvertising.org (NAI).

Lead and marketing partners. We also work with third-party lead-generation and local-marketing services that advertise our Services and refer interested customers to us (see Section 1).

Because there is no common industry standard, we do not currently respond to browser "Do Not Track" signals, but we honor recognized opt-out preference signals, such as Global Privacy Control, where required by law.

5. Call and Remote Session Recording

Support calls and remote-support sessions may be monitored or recorded for quality, training, security, and record-keeping. Florida is an "all-party consent" state; by continuing with a call or remote session after being notified, you consent to the recording. If you do not wish to be recorded, tell the technician and we will proceed by text chat or end the session. Recordings are retained only as long as needed for these purposes and are protected consistent with this Policy.

6. Marketing Communications and Your Choices

We may send you service-related messages (which you cannot opt out of while you use the Services) and, where permitted, marketing messages. You can opt out of marketing at any time by using the unsubscribe link in our emails, replying STOP to texts, or contacting us. Message and data rates may apply to text messages.

7. Data Retention

We keep personal information only as long as needed for the purposes described here โ€” including providing Services, meeting legal, tax, and accounting requirements, resolving disputes, and enforcing our agreements โ€” after which we delete, anonymize, or de-identify it.

8. Data Security and Breach Notification

We use reasonable administrative, technical, and physical safeguards โ€” including encrypted remote-support sessions โ€” designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected individuals and authorities as required by applicable law.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request access to, a copy of, correction of, or deletion of your personal information, and to opt out of certain uses. To make a request, contact us at support@infosolutionusa.com. We will respond as required by law and may need to verify your identity first. We will not discriminate against you for exercising these rights.

10. Your U.S. State Privacy Rights

Residents of California, Florida, Virginia, Colorado, Connecticut, Texas, Utah, and other states with comprehensive privacy laws may have additional rights, which may include the rights to: know or access the personal information we hold; correct inaccuracies; delete personal information; obtain a portable copy; opt out of the sale or sharing of personal information and of targeted advertising; and limit the use of sensitive personal information. We do not sell your personal information for money. However, because we use advertising cookies and remarketing (Google Ads and Microsoft Advertising), our activities may qualify as "sharing" for cross-context behavioral advertising or "targeted advertising" under some state laws. You may opt out of such targeted advertising using the ad-platform and industry opt-out tools listed in Section 4, by enabling a recognized opt-out preference signal (such as Global Privacy Control), or by contacting us at support@infosolutionusa.com. You can also use the โ€œDo Not Sell or Share My Personal Informationโ€ link in our website footer to open your privacy choices, and we honor Global Privacy Control (GPC) browser signals automatically. We do not use or disclose sensitive personal information beyond the purposes allowed by law.

To exercise your rights, contact support@infosolutionusa.com. You may use an authorized agent where the law permits; we will verify the agent's authority and your identity. If we deny your request, you may appeal by replying to our response; where applicable (for example, under the Florida Digital Bill of Rights or the California Consumer Privacy Act), you may also contact your state Attorney General. Under California's "Shine the Light" law, we do not disclose personal information to third parties for their own direct marketing.

11. Children's Privacy

The Site and Services are intended for adults (18+) and are not directed to children. We do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us information, contact us and we will delete it.

12. Third-Party Links

The Site may link to third-party sites we do not control. This Policy does not apply to those sites, and we are not responsible for their content or privacy practices.

13. International Users

We operate in the United States, and your information is processed and stored in the United States, which may have data-protection laws different from those in your location. By using the Site or Services, you understand that your information will be handled as described in this Policy.

14. Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted with an updated "Last updated" date. Your continued use of the Site or Services means you accept the updated Policy.

15. Contact Us

Infosolution USA LLC
6230 Coral Ridge Dr, Fort Lauderdale, FL 33076, USA
Email: support@infosolutionusa.com ยท Phone: (877) 579-0022