Privacy Policy

Last updated: August 20, 2026

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This Privacy Policy explains how Infosolution USA LLC, a Florida limited liability company (LLC) ("we," "us," "our"), collects, uses, shares, and protects information when you visit https://infosolutionusa.com or use our support Services. By using the Site or Services, you agree to this Policy.

1. Information We Collect

Information you provide

Contact and account details — name, email address, phone number, and mailing/billing address.
Support details — the printer model, device and operating system information, and a description of the issue you contact us about.
Communications — messages, call notes, and correspondence with our support team.

Payment information

Payments are processed by Stripe. Stripe collects and processes your card details directly under its own privacy policy. We do not receive or store your full payment card number. We may receive limited transaction data such as the last four digits, card brand, and payment status.

Remote support session information

When you authorize a remote session, our technician may view your screen and access files and settings as needed to diagnose and resolve your issue. We ask that you close sensitive applications and files beforehand. We do not intentionally collect, copy, or retain your personal files, and we do not sell any session information.

Information collected automatically

Like most websites, we may automatically collect limited technical data such as IP address, browser type, device type, pages viewed, and referring pages, through cookies or similar technologies, to operate and improve the Site.

2. How We Use Information

To provide, schedule, and deliver the Services you request;
To process payments and issue receipts and refunds;
To communicate with you about your support, plan, or account;
To provide customer service and respond to inquiries;
To operate, secure, and improve the Site and Services;
To comply with legal obligations and enforce our Terms.

3. How We Share Information

We do not sell your personal information. We share it only:

With service providers who help us operate — for example, our payment processor (Stripe), remote-support software providers, hosting, and communications tools — under obligations to protect it;
With our technicians and contractors to the extent needed to deliver your Services;
When required by law, subpoena, or to protect our rights, safety, or property, or that of others;
In connection with a business transfer such as a merger or sale of assets.

4. Cookies and Analytics

We may use cookies and, if enabled, analytics tools to understand Site usage. You can control cookies through your browser settings. If you enable a specific analytics or advertising tool, name it here and link its opt-out.

5. Data Retention

We keep personal information only as long as needed for the purposes described here, including providing Services, meeting legal, tax, and accounting requirements, and resolving disputes, after which we delete or de-identify it.

6. Security

We use reasonable administrative, technical, and physical safeguards, including encrypted remote-support sessions, to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. Residents of Florida may have rights under the Florida Digital Bill of Rights (to the extent it applies to us). To make a request, contact us at support@infosolutionusa.com; we will respond as required by applicable law and may need to verify your identity first. We will not discriminate against you for exercising these rights.

8. Children's Privacy

The Site and Services are intended for adults (18+) and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

9. Third-Party Links

The Site may link to third-party sites we do not control. This Policy does not apply to those sites, and we are not responsible for their practices.

10. Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted with an updated "Last updated" date. Your continued use of the Site or Services means you accept the updated Policy.

11. Contact Us

Infosolution USA LLC
Broward County, Florida, USA
Email: support@infosolutionusa.com · Phone: (877) 579-0022