Refund Policy & "No Fix, No Fees" Guarantee

Last updated: August 20, 2026

Before publishing: confirm the refund windows below match how you actually operate, and have a licensed Florida attorney review before going live. This policy is offered by Infosolution USA LLC and is governed by the laws of the State of Florida.

1. Our "No Fix, No Fees" Guarantee

If we can't resolve the specific issue you contacted us about, you don't pay for that work. Every engagement begins with a free diagnostic. We only charge once the issue is diagnosed and we begin resolution. If our technician is unable to resolve the specific issue during the engagement, the fee for that incident is not charged, or is refunded to you if already paid.

The guarantee applies to the specific reported issue. It does not cover new, unrelated, or subsequently arising issues; problems caused by hardware failure, physical damage, defective parts, or third-party software; or situations where you decline to follow reasonable technician instructions or do not provide necessary access or information.

2. One-Time Incident Plans (e.g., "First Incident")

For pay-per-incident Services:

The diagnostic is free. If we cannot resolve the reported issue, you are not charged, or you receive a full refund of the incident fee.
Once the reported issue has been successfully resolved, the fee is earned and is non-refundable.

3. Subscription and Multi-Year Plans (1 Year, 3 Year, 5 Year)

For coverage plans:

Cooling-off / money-back window: You may request a full refund within fourteen (14) days of purchase provided that no support session has been delivered and no covered service has been rendered under the plan.
After service has been used: Once we have delivered one or more support sessions, the plan fee is non-refundable, except that, at our discretion or where required by law, we may issue a pro-rated refund for the unused remaining term, less the value of services already provided and any non-refundable fees.
One-time setup fees (where applicable) are non-refundable once the setup has been performed.

4. How to Request a Refund

Email support@infosolutionusa.com or call (877) 579-0022 with your name, the email used at purchase, the plan or incident, the date of purchase, and the reason for the request. We aim to review and respond to refund requests within five (5) business days.

5. How Refunds Are Issued

Approved refunds are issued to your original payment method through our payment processor, Stripe. Depending on your bank or card issuer, it may take five (5) to ten (10) business days for the refund to appear. We do not charge a fee to process an approved refund.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Initiating a chargeback or payment dispute without first contacting us may delay resolution. We reserve the right to contest chargebacks we believe are unwarranted and to provide our payment processor with records of the Services rendered and this policy.

7. Exclusions

Refunds are not available for: issues outside the scope of the reported problem; losses arising from your failure to back up data; third-party hardware, parts, or software costs; or Services fully rendered and accepted. This policy does not limit any non-waivable rights you may have under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) or other applicable law.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes are effective when posted with an updated date. The policy in effect at the time of your purchase applies to that purchase.

9. Contact

Infosolution USA LLC
Email: support@infosolutionusa.com · Phone: (877) 579-0022