Last updated: August 20, 2026
These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Customer") and Infosolution USA LLC, a Florida limited liability company (LLC) ("we," "us," "our," or the "Company"), governing your access to and use of our website at https://infosolutionusa.com (the "Site") and the technical-support services we provide (the "Services"). By purchasing a plan, clicking "Buy Now," or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you represent that you meet these requirements and that all information you provide is accurate and current.
We provide remote (and, where offered, on-site) diagnostic and troubleshooting assistance for printers and related computer, network, and software issues, as described on the Site and in the plan you purchase. The Services are advisory and technical in nature. We do not manufacture, sell, warrant, or repair hardware on behalf of any manufacturer, and we do not provide legal, financial, or data-recovery guarantees. Specific outcomes cannot be guaranteed except as expressly stated in our "No Fix, No Fees" guarantee (see the Refund Policy).
Plan names, prices, coverage, device limits, and terms are described on the Site and were current at the time of purchase. Prices are in U.S. dollars and exclude applicable taxes unless stated otherwise. Certain plans may include a one-time setup fee, which is disclosed at checkout. Payments are processed by our third-party payment processor, Stripe; by paying, you also agree to Stripe's terms. We do not receive or store your full card number.
Unless the checkout page expressly states that a plan automatically renews, plans are sold for a fixed term and do not automatically renew. If a plan is offered on an auto-renewing basis, the renewal frequency, price, and cancellation method will be clearly disclosed to you before purchase, and you may cancel future renewals at any time by contacting us at support@infosolutionusa.com, in accordance with Florida's automatic-renewal law (Fla. Stat. § 501.0605). Cancellation stops future renewals; it does not entitle you to a refund except as provided in the Refund Policy.
Many Services require you to grant our technician temporary remote access to your device using screen-sharing or remote-support software. By starting a remote session, you expressly authorize such access for the purpose of diagnosing and resolving your issue. You agree that:
You agree to provide accurate information, cooperate with reasonable technician instructions, and not use the Services for any unlawful purpose or in a way that infringes the rights of others, transmits malware, or attempts to gain unauthorized access to any system. You agree not to resell or misrepresent the Services.
The Services may involve third-party software, drivers, or websites that are governed by their own terms and licenses. We are not responsible for third-party products, their performance, or their terms.
The Services and the Site are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will resolve every issue, that any specific result will be achieved (except the "No Fix, No Fees" guarantee), or that the Services will be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, in no event will the Company, its owners, officers, employees, technicians, or contractors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, files, profits, revenue, business, or goodwill, arising out of or relating to the Services, even if advised of the possibility of such damages. The Company's total aggregate liability for any and all claims arising out of or relating to the Services or these Terms will not exceed the amount you actually paid to the Company for the specific Service giving rise to the claim during the twelve (12) months preceding the event.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case liability is limited to the greatest extent permitted by law.
You agree to indemnify and hold harmless the Company and its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your breach of these Terms, your violation of any law, or your infringement of any third-party right.
Please read this section carefully; it affects your legal rights.
Before starting any formal proceeding, you agree to first contact us at support@infosolutionusa.com and attempt to resolve the dispute informally for at least thirty (30) days.
Any dispute, claim, or controversy arising out of or relating to the Services or these Terms that is not resolved informally will be resolved by final and binding arbitration administered by a recognized arbitration provider under its consumer rules, seated in Broward County, Florida, rather than in court, except that either party may bring an individual claim in small-claims court. Judgment on the award may be entered in any court of competent jurisdiction.
All claims must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You and the Company waive any right to a jury trial.
These Terms and any dispute are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to the arbitration provisions above, you agree that the exclusive venue for any permitted court action lies in the state or federal courts located in Broward County, Florida, and you consent to their personal jurisdiction. Nothing in these Terms limits any non-waivable rights you may have under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) or other applicable consumer-protection law.
We may modify the Services or these Terms at any time. Changes are effective when posted to the Site with an updated "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance.
We may suspend or terminate the Services or your access at any time for any reason, including violation of these Terms. Sections that by their nature should survive termination (including Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) survive.
If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and the Company regarding the Services.
Infosolution USA LLC
Broward County, Florida, USA
Email: support@infosolutionusa.com · Phone: (877) 579-0022