Last updated: August 22, 2026
These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Customer") and Infosolution USA LLC, a Florida limited liability company (LLC) ("we," "us," "our," or the "Company"), governing your access to and use of our website at https://infosolutionusa.com (the "Site") and the technical-support services we provide (the "Services"). By purchasing a plan, clicking "Buy Now," or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services, you represent that you meet these requirements, that you own (or are authorized to obtain support for) the device concerned, and that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.
We provide remote (and, where offered, on-site) diagnostic and troubleshooting assistance for printers and related computer, network, and software issues, as described on the Site and in the plan you purchase. The Services are advisory and technical in nature. We do not manufacture, sell, warrant, or repair hardware on behalf of any manufacturer, and we do not provide legal, financial, tax, or data-recovery services. Except as expressly stated in our "No Fix, No Fees" guarantee (see the Refund Policy), we do not guarantee that any particular issue can be resolved or that any specific outcome will be achieved. Some issues result from hardware failure, defective parts, manufacturer defects, third-party software, prior damage, or conditions outside our control and may not be resolvable.
We are committed to lawful, honest, and transparent dealing and to compliance with the Federal Trade Commission Act, the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), the Telemarketing Sales Rule, and other applicable consumer-protection laws. You acknowledge and agree that:
Plan names, prices, coverage, device limits, and terms are described on the Site and were current at the time of purchase. Prices are in U.S. dollars and exclude applicable taxes unless stated otherwise. Certain plans may include a one-time setup fee, which is disclosed at checkout. Payments are processed by our third-party payment processor, PayPal; by paying, you also agree to PayPal's terms, and you authorize the amount shown at checkout to be charged to your selected PayPal account or payment method. We do not receive or store your full card number. You represent that you are authorized to use the payment method provided. If a payment is reversed, charged back, or disputed without a valid basis under the Refund Policy, we may suspend the Services and pursue the amount owed. We may correct pricing errors and decline or cancel any order.
Unless the checkout page expressly states that a plan automatically renews, plans are sold for a fixed term and do not automatically renew. If a plan is offered on an auto-renewing basis, before you buy we will clearly and conspicuously disclose the renewal frequency, the amount and timing of renewal charges, and how to cancel, and we will obtain your affirmative consent, consistent with Florida's automatic-renewal law (Fla. Stat. § 501.0605), the federal Restore Online Shoppers' Confidence Act (ROSCA), and other applicable law. You may cancel future renewals at any time by contacting support@infosolutionusa.com; cancellation stops future renewals but does not entitle you to a refund except as provided in the Refund Policy.
Many Services require you to grant our technician temporary remote access to your device using screen-sharing or remote-support software. By starting a remote session, you expressly authorize such access for the sole purpose of diagnosing and resolving the issue you have reported. You agree that:
We are not a data-backup or data-recovery service. You are solely responsible for backing up your data, files, settings, and software before any Service. To the maximum extent permitted by law, we are not liable for any loss, corruption, deletion, or unavailability of data, files, programs, or settings, or for any interruption of your systems, whether or not arising from our performance of the Services.
You acknowledge that a device may have pre-existing conditions — including malware, hardware defects, corrupted files, unlicensed software, or configuration problems — that we did not cause, that may be revealed or affected during the Services, and that may limit or prevent resolution. We are not responsible for pre-existing conditions or for issues arising from third-party hardware, software, or services.
By providing your contact information and using the Services, you consent to receive communications from us relating to your support, account, and transactions by email, phone, and text message. Where the law requires additional consent for marketing calls or texts, we will obtain it, and you may opt out of marketing messages at any time (reply STOP to texts, use the unsubscribe link in emails, or contact us); message and data rates may apply.
Recording. Support calls and remote-support sessions may be monitored or recorded for quality, training, security, and record-keeping purposes. Florida is an "all-party consent" state for recordings; by continuing with a call or remote session after this notice, you consent to being recorded. If you do not consent, please tell the technician, who will proceed by text chat or end the session.
Electronic communications. You consent to receive agreements, notices, disclosures, and other communications from us electronically, and you agree that electronic communications satisfy any legal requirement that such communications be in writing, consistent with the E-SIGN Act.
You agree to provide accurate information, cooperate with reasonable technician instructions, and use the Services only for lawful purposes. You agree not to: use the Services in any way that infringes the rights of others or violates any law; introduce or transmit malware; attempt to gain unauthorized access to any system, network, or data; request support for any device you are not authorized to service; resell, sublicense, or misrepresent the Services; or interfere with the operation of the Site or Services. You are responsible for the consequences of instructions you give us and of access you authorize.
The Services may involve third-party software, drivers, hardware, or websites governed by their own terms and licenses. You are responsible for complying with, and holding valid licenses under, those terms. We are not responsible for third-party products, their availability, performance, security, or terms, and all third-party trademarks remain the property of their owners.
The Site and its content — including text, graphics, logos, illustrations, and software — are owned by or licensed to Infosolution USA LLC and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use in connection with the Services. You may not copy, reproduce, modify, distribute, or create derivative works from the Site without our prior written permission.
The Services and the Site are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will resolve every issue, that any specific result will be achieved (except the "No Fix, No Fees" guarantee), that the Services or Site will be uninterrupted, timely, secure, or error-free, or that any device or software will be free of vulnerabilities. No advice or information obtained from us creates any warranty not expressly stated in these Terms.
To the maximum extent permitted by law, in no event will the Company or its owners, members, officers, employees, technicians, contractors, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, files, profits, revenue, business, goodwill, or device use, arising out of or relating to the Services or the Site, even if advised of the possibility of such damages, and regardless of the theory of liability. The Company's total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you actually paid to the Company for the specific Service giving rise to the claim during the twelve (12) months preceding the event, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by law. These limitations are an essential basis of the bargain between you and us.
You agree to defend, indemnify, and hold harmless the Company and its owners, members, employees, technicians, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, your breach of these Terms, your violation of any law or third-party right, your provision of inaccurate information, or your authorization of access to any device or data you were not entitled to.
To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be brought within one (1) year after the claim arose; otherwise it is permanently barred.
Please read this section carefully. It requires most disputes to be resolved by individual arbitration and waives your right to a jury trial and to participate in a class action.
Before starting any formal proceeding, you agree to first contact us at support@infosolutionusa.com and work with us in good faith to resolve the dispute informally for at least thirty (30) days.
Except for claims that may be brought in small-claims court, any dispute, claim, or controversy arising out of or relating to the Services, the Site, or these Terms will be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its consumer arbitration rules, seated in Broward County, Florida (or by videoconference or in your county of residence where required by the rules). The Federal Arbitration Act governs the interpretation and enforcement of this section. Judgment on the award may be entered in any court of competent jurisdiction.
All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims. You and the Company waive any right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this section still applies.
You may opt out of this arbitration agreement by emailing support@infosolutionusa.com within thirty (30) days of your first purchase, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
These Terms and any dispute are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to the arbitration provisions above, the exclusive venue for any permitted court action lies in the state or federal courts located in Broward County, Florida, and you consent to their personal jurisdiction. Nothing in these Terms limits any non-waivable rights or remedies you may have under FDUTPA, the Magnuson-Moss Warranty Act, or other applicable consumer-protection law.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, power or internet outages, failures of third-party services or software, labor disputes, cyber-attacks, or government actions.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, or by operation of law.
We may modify the Services or these Terms at any time. Material changes are effective when posted to the Site with an updated "Last updated" date, and your continued use of the Services after changes are posted constitutes acceptance. If you do not agree to a change, stop using the Services.
We may suspend or terminate the Services or your access at any time, with or without notice, for any reason, including violation of these Terms. Provisions that by their nature should survive termination — including those on data loss, disclaimers, limitation of liability, indemnification, time limit to bring claims, dispute resolution, and governing law — survive.
We may provide notices to you by email, by posting on the Site, or through the Services. You may send notices to us at support@infosolutionusa.com. You agree that electronic notices satisfy any legal requirement that a notice be in writing.
We strive to make the Site and Services reasonably accessible. If you have difficulty accessing any part of the Site or need an accommodation, please contact us at support@infosolutionusa.com and we will work in good faith to assist you.
If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full effect. Our failure to enforce any right is not a waiver of that right. These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and the Company regarding the Services and supersede any prior agreements.
Infosolution USA LLC
6230 Coral Ridge Dr, Fort Lauderdale, FL 33076, USA
Email: support@infosolutionusa.com · Phone: (877) 579-0022